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How do I place an order with Sweet Cravings?
To place an order for a celebration cake or sweets, enquiries/orders are via our FB www.facebook.com/sweetcravingsmackay and we will get back to you as soon as we can however this can take up to 24 hours or phone/text 0400335345 and please leave a message so we can get back to you. If you have not heard from us, sorry. Just resend message.
Office hours are 8am to 5pm, we may on occasions reply out of these hours or you will hear from us in Office hours.
Do you have a shop front that I can visit?
We do not have a shop front for Sweet Cravings.
Don't let that deter you from experiencing the magic of Sweet Cravings
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We do attend markets and events in the Mackay region, you can check whereby following our Facebook page
We do supply numerous cafes in the Mackay region. You can find a selection of our sweets at LAVA COFFEE Mount Pleasant Shopping Centre (next to food court), THE FLORIST FOURWAY on Nebo Road and
THE BOTANICAL GARDENS CAFE (minis for high teas) & cupcakes
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If you would like us to supply your cafe please PM to enquire.
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Allergies?
We are NOT gluten free (request only) or nut free. Our baking products can contain coconut, peanuts, almonds, soy and gluten.
If you have any allergies to certain foods please let us know at the time of ordering to see if any of our baking products possibly contain the ingredient. ​
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Are you nut free?
Sorry, we are NOT nut free, as I am fully aware the allergic reactions that people can seriously have.
We do not want to cross contaminate and cause harm. ​
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Do you bake dairy free, egg free and vegan sweets - YES
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Do you make Wedding Cakes / Birthday Cakes
YES to both
Wedding cakes can be created if they are 1 tier not 2 or 3 tier Wedding cakes.
Happy to make a 1 tier with either a 2, 3 or 4 layer with flowers etc.
We do have a numerous Celebration cakes available that you can order from our menu.
We are open to suggestions of cakes that you would like for your celebration.
If you have a cake design in mind please let us know.
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How far ahead of time do I need to place my order?
Currently 4 weeks prior to a small order & the complexity of your order you need to book in as soon as you can to secure the date you require, if availability is possible. However, there are times that you may require to order at short notice. In this case please send us an enquiry and we will check to see if we have the availbilty.
The best idea is to book your celebration order as early as you can to secure the date.
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Once picked up or delivery has occurred, how do I store my cupcakes/sweets/cakes?
We would recommend you pop them into your fridge as soon as you return home from picking up your cupcakes/sweets/cakes or once delivered. The fridge helps to retain the moisture as well as stopping the buttercream from melting in humid weather. Our cupcakes can be kept in an airtight container in the fridge for up to 5-7 days. You also have the choice to freeze our buttercream cupcakes/tray cakes (slice up for easy access, if needed).
It is always best to remove cupcakes/ tray cakes/ sweets from freezer or fridge at least a couple of hours
before you need to eat them.
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Cinnamon Scrolls are delicious to eat on the day of baking, however scrolls can be refreshed by placing them in the microwave and reheated in 10 second bursts.
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Transporting?
Your cake/cupcakes will come in a box. Place on the floor/foot hole area of the car not on the seat in case you need to slam on your brakes and we do not want your cake flying through the car, also the car seats are on an angle. If you have any non-slip matting that will also help with the box from sliding around. Do not leave in a hot car or directly in the sunlight. You can place in the boot area of the car as it is a flat area. (however, you need to make sure it does not slide around) Always drive slowly and take corners carefully. It is also always good to have a helper/another person with transporting your cakes safely, especially if the above options are not available for placing your cake. If possible leave in the fridge until you need the cake or cupcakes just as it will help your buttercream cake to stay in it's shape due to our humid climate. Also place towels around the box gently to assist in the box to not tip over. Safe travels. ​
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Do you offer delivery?
When placing your order please let us know of your delivery requirements and we can discuss if we are available on that day to deliver. A delivery fee is applied to your order.
Most orders do get picked up from Glenella, Mackay.
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If you were unable to find your answer here please go to our "contact us" page and we will get back to you as soon as we can, usually within 48 hours.
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Cancellation / COVID Policy
The 50% deposit that was paid to secure your booking date is non-refundable if you cancel or change your mind.
If COVID is the reason for the cancellation, due to government changes then your 50% deposit / and any payments will be credited to go towards an order for a later date. If I have had to order any personalised cake toppers/items, these are 100% non- refundable if they have already been made/purchased and will be paid for from the deposit.
Should I fall sick and unable to follow through with your order, then I will do my absolute best to find a baker to bake your cake/sweets. If not, then you will receive a full refund. Thankyou
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**DISCLAIMER - Here at Sweet Cravings we do our absolute best to avoid any animal derived products for our dairy free, Egg free and Vegan friendly customers. However, we can NOT guarantee where the ingredients are grown and products are manufactured. Some products may be manufactured in the same place as non-plant based products. We also look at the E numbers for our sprinkles, colours, flavors and do our best to avoid any products that are derived from shellac (resin from a lac bug), cochineal (red food dye from a beetle) etc. If you are aware of something that we maybe using that may possibly be animal derived please contact us and we will look into it.
Prices can change without notice
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ONCE THE CAKE/SWEETS LEAVE OUR HANDS TO YOURS, WE ARE NO LONGER RESPONSIBLE OR LIABLE FOR ANY DAMAGES THAT MAY OCCUR
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FOR example - dropping the cake/sweets, leaving the cake/sweets sitting in a hot car, in direct sunlight, knocking the cake over by accident, slamming on the brakes, the kids took a handful out of the cake, not picking the cake up from under the cake board or bottom of the cake box but from the sides of the box (squashing the cake). If you have any questions please talk to us in regards to taking care of your cake/sweets or if you require repair to your cake (if possible) may incur an extra fee, we will try to help**
Here at SWEET CRAVINGS we love our customers and are here to help, if possible
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