SWEET CRAVINGS

 

 

 

 

 

 

 

 

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📦 How to Place an Order with Sweet Cravings

Ordering your celebration cake or sweet treats is easy!

📱 Message us on Facebook:
facebook.com/sweetcravingsmackay

📧 Email us:
nickyk@outlook.com.au

📞 Call or text:
0400 335 345
(Feel free to leave a message — we’ll get back to you promptly.)

⏰ Office hours: 8:00 AM – 5:00 PM
We aim to respond within 24 hours. Messages received outside of office hours may still get a reply, but you’ll definitely hear from us during our next business day. If you don’t hear back, please don’t hesitate to follow up.

We look forward to creating something sweet for you! 🍰

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Do you have a shop front I can visit?

We don’t have a shop front for Sweet Cravings, but don’t let that stop you from enjoying the magic we create!

You can find our sweets at several lovely cafes around the Mackay region:

• The Florist Fourways on Nebo Road – Cupcakes & Cookies

• Kitten Vintage at 78 Harbour Road, North Mackay – Peach Balls & Cupcakes

• The Botanical Gardens Café – Minis for High Teas, NY Cookies & Cupcakes

If you’d like us to supply your café, please get in touch with Nicky for more details.

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Allergies

Please note, we are NOT gluten-free or nut-free.
Our baked goods may contain coconut, peanuts, almonds, soy, and gluten.

If you have any food allergies, please let us know when placing your order so we can advise whether our products may contain the ingredient.

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Do you bake dairy free, egg free and vegan sweets - YES 

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How far ahead should I place my order?

For small orders, we recommend booking at least 4 weeks in advance. The more complex your order, the earlier you should book to secure your preferred date (subject to availability).

If you need something at short notice, please send us an enquiry – we’ll do our best to fit you in if we have availability.

The best way to avoid disappointment is to book as early as possible to lock in your special date.

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How should I store my cupcakes, tray cakes, or sweets after pickup or delivery?

We recommend placing your goodies in the fridge as soon as you get home (or once delivered). This helps keep the buttercream firm, prevents melting in humid weather, and locks in moisture.

• Cupcakes & Tray Cakes: Store in an airtight container in the fridge for up to 5–7 days. They can also be frozen (slice tray cakes before freezing for easy serving). Before Serving: Remove from the fridge or freezer at least 2 hours before eating to allow them to soften and return to room temperature.

• Cinnamon Scrolls: Best enjoyed fresh on the day of baking! If you’d like to reheat them, pop them in the microwave in 10-second bursts until warm and fluffy.​​

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Transporting Your Cakes & Cupcakes

To keep your cakes and cupcakes safe on the journey home, we recommend the following:

• Place the box or boxes on the floor or footwell of your car (never on the seats).

• A non-slip mat underneath helps prevent sliding.

• Avoid leaving cakes in a hot car or direct sunlight. If needed, the boot can work – just make sure the box is secure.

• Drive carefully: take corners slowly and brake gently. Having a helper with you makes things even easier.

• For extra stability, you can wrap towels around the box, be sure not to squash the box and cake.

• If travelling a longer distance, please advise Nicky at the time of ordering. An Esky (cooler box) is a great option to keep your cakes/sweets cool and prevent the frosting from melting in our humid weather.

Safe travels and enjoy your treats! 🎂✨

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Do you offer delivery?

Yes, delivery may be available depending on the day. When placing your order, please let us know your delivery requirements and we’ll confirm if we’re able to deliver on your chosen date. A delivery fee will apply.

Orders can be picked up directly from Glenella, Mackay.

If you can’t find the information you need here, please text, call, email or visit our Contact Us page. We’ll get back to you within 48 hours.

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Cancellation & COVID Policy

• A 50% deposit is required to secure your booking date. Please note this deposit is non-refundable if you choose to cancel or change your mind.

• If cancellation is due to COVID-related government restrictions, your deposit and any payments made will be credited towards a future order.

• Any personalised items (e.g., cake toppers or custom decorations) that have already been purchased or made are non-refundable and will be deducted from your deposit should you cancel.

• In the unlikely event that I become unwell and cannot complete your order; I will do everything possible to arrange another baker to fulfil it. If that’s not possible, you will receive a full refund.

Thank you for your understanding and support.

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Disclaimer

At Sweet Cravings, we do our very best to cater for our dairy-free, egg-free, and vegan-friendly customers by avoiding animal-derived products wherever possible. However, we cannot guarantee the origin of all ingredients or the conditions under which they are manufactured. Some products may be processed in facilities that also handle non-plant-based items.

We also carefully check E-numbers in sprinkles, colours, and flavours, doing our best to avoid ingredients such as shellac (resin from lac bugs) or cochineal (red dye from beetles). If you are aware of a particular ingredient, we use that may not meet vegan-friendly standards, please let us know and we’ll be happy to look into it.

Please note:

• Once your cake or sweets leave our care, we are no longer responsible or liable for any damage that may occur during handling or transport.

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At Sweet Cravings, we do our absolute best to ensure your cakes and sweets leave us in perfect condition. Once they are collected or delivered, however, we cannot be held responsible for any damage that occurs due to handling, transport, or storage.

Examples include (but are not limited to):

• Dropping the cake/sweets

• Leaving them in a hot car or in direct sunlight

• Knocking the cake over or braking suddenly while driving

• Children helping themselves before serving 🎂

• Lifting the cake incorrectly (from the sides of the box instead of under the cake board, causing squashing or damage)

If you’re unsure about how to care for your order, please ask us—we’re always happy to give guidance. In some cases, repairs may be possible (fees may apply), and we’ll do our best to help.

Here at Sweet Cravings, we love & appreciate our customers and want you to enjoy your treats as much as possible. 💕

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