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📦 How to Place an Order with Sweet Cravings

Ordering your celebration cake or sweet treats is easy!

📱 Message us on Facebook:
facebook.com/sweetcravingsmackay

📧 Email us:
nickyk@outlook.com.au

📞 Call or text:
0400 335 345
(Feel free to leave a message — we’ll get back to you promptly.)

⏰ Office hours: 8:00 AM – 5:30 PM - if a pickup is required outside of these hours, please let us know
We aim to respond within 24 hours. Messages received outside of office hours may still get a reply, but you’ll definitely hear from us during our next business day. If you don’t hear back, please don’t hesitate to follow up.

We look forward to creating something sweet for you! 🍰

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Do you have a shop front I can visit?

We don’t have a shop front for Sweet Cravings, but don’t let that stop you from enjoying the magic we create!

You can find our sweets at ​

  • The Botanical Gardens Café – Minis for High Teas, NY Cookies & Cupcakes

  • The Florist Fourways on Nebo road - Cupcakes and NY Cookies 

If you’d like us to supply your café, please get in touch with Nicky for more details.

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Allergies Notice

Please be aware that we are not a gluten-free or nut-free facility. Our baked goods may contain coconut, peanuts, almonds, soy, and gluten.

If you have any food allergies, please let us know when placing your order so we can advise if our products may contain the ingredient. Your safety is important to us.

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Do you bake dairy free, egg free and vegan sweets - YES we do. 

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How Far in Advance Should I Place My Order?

For small orders, we recommend booking at least 4 weeks in advance. For more complex or detailed creations, the earlier you book, the better your chances of securing your preferred date (subject to availability).

If you’re in need of something at short notice, send us an enquiry — we’ll do our best to accommodate you if we have availability.

To avoid disappointment, the best way to secure your special date is to book as early as possible. 🎂✨

 

​How to Store Your Cupcakes, Tray Cakes, and Sweets

To keep your treats fresh and delicious, we recommend placing them in the fridge as soon as you receive them. This helps keep buttercream firm, prevents melting in humid weather, and locks in moisture.

Cupcakes & Tray Cakes:

Cinnamon Scrolls:

This ensures every bite tastes just as delicious as when it was first made!

    • Store in an airtight container in the fridge for up to 5–7 days.

    • Can also be frozen (slice tray cakes before freezing for easy serving).

    • Before serving: Remove from the fridge or freezer at least 2 hours prior to eating to allow the cake to soften and return to room temperature.

    • Best enjoyed fresh on the day of baking.

    • To reheat, pop them in the microwave in 10-second bursts until warm and fluffy.

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Transporting Your Cakes & Cupcakes

To keep your cakes and cupcakes safe on the journey home, we recommend the following:

  • Place the box or boxes on the floor or footwell of your car (never on the seats, as they have a lean).

  • A non-slip mat underneath helps prevent sliding and towels around the outside of the box may assist in the movement of the cake box.

  • Avoid leaving cakes in a hot car or direct sunlight. If needed, the boot can work – just make sure the box is secure.

  • Drive carefully: take corners slowly and brake gently. Having a helper with you makes things even easier.

  • For extra stability, you can wrap towels around the box, be sure not to squash the box and cake.

  • If travelling a longer distance, please advise Nicky at the time of ordering. An Esky (cooler box) is a great option to keep your cakes/sweets cool and prevent the frosting from melting in our humid weather.

Safe travels and enjoy your treats! 🎂✨

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Do You Offer Delivery?

Yes! Delivery may be available depending on the day. When placing your order, let us know your delivery details and we’ll confirm if we can deliver on your chosen date. A delivery fee applies - from $10

Alternatively, orders can be picked up directly from Glenella, Mackay.

If you can’t find the information you need here, feel free to call, text or email. We’ll get back to you within 48 hours.

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Cancellation Policy & Reschedule

  • A 50% deposit is required to secure your booking date. Please note this deposit is non-refundable if you choose to cancel or change your mind.

  • Any personalised items (e.g., cake toppers or custom decorations) that have already been purchased or made are non-refundable and will be deducted from your deposit should you cancel.

  • In the unlikely event that I become unwell and cannot complete your order; I will do everything possible to arrange another baker to fulfil it. If that’s not possible, you will receive a full refund.

  • Happy to reschedule to another date if required, however this will depend on availability.

Thank you for your understanding and support.

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Disclaimer

At Sweet Cravings, we do our very best when catering to our dairy-free, egg-free, and vegan-friendly customers by avoiding animal-derived products wherever possible. However, we cannot guarantee the origin of all ingredients or the conditions under which they are manufactured. Some ingredients may be processed in facilities that also handle non-plant-based items.

We carefully check E-numbers in sprinkles, colours, and flavours, and avoid ingredients such as shellac (resin from lac bugs) or cochineal (red dye from beetles) wherever possible. If you’re aware of a specific ingredient that may not meet vegan-friendly standards, please let us know and we’ll be happy to review it.

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Please note:

Once your cake or sweets leave our care, we are no longer responsible for any damage that may occur during handling, transport, or storage.

We take great care to ensure every order leaves us in perfect condition, but Sweet Cravings cannot be held liable for damage caused by:

  • Dropping the cake or sweets

  • Leaving items in a hot car or direct sunlight

  • Accidental tipping or sudden braking while transporting

  • Children helping themselves before serving 🎂 but we love them

  • Lifting the cake incorrectly (from the sides of the box instead of under the cake board, causing squashing or damage)

If you’re unsure about how to care for your order, please ask us — we’re always happy to provide guidance. In some cases, repairs may be possible (fees may apply), and we’ll do our best to help.

At Sweet Cravings, we love and appreciate our customers and want you to enjoy your treats to the fullest! 💕

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